Service Agreement, Liability & Indemnity.
Last updated: July 2026
Every student who joins Brigrads (or their parent/guardian, for minors) electronically signs the Brigrads Service Agreement & Liability Waiver (version 1.2) during signup, before using the service. The full, current text of that agreement is reproduced below — it is the same wording shown at signup, and each signature is recorded with the signer's typed name, the version signed and the date.
In plain language: Brigrads provides guidance and preparation — admission, scholarship and visa decisions are made by universities and authorities, never by us, and we do not guarantee outcomes. Our liability is limited to the fees actually paid for the service concerned; students indemnify Brigrads for losses caused by false information or documents they supply; and disputes go through our complaints process first, then arbitration in Chennai. Nothing in the agreement removes rights that consumer-protection law says cannot be waived.
1. Nature of service — guidance only
Brigrads provides information, preparation tools and advisory guidance for studying abroad. Brigrads is NOT a university, government body, visa authority, immigration adviser, or legal/financial adviser. Nothing Brigrads provides is a promise, representation or guarantee of any outcome.
2. No guarantee of admission, visa or any outcome
Admission, scholarships, visas, loans and any other outcomes are decided solely by the universities, governments, lenders and authorities concerned — never by Brigrads. Whether you are admitted depends on your own academic merit, the accuracy and completeness of the information and documents you provide, and the independent decisions of third parties. Brigrads does not and cannot guarantee that you will be admitted to any university, receive any scholarship, obtain any visa, or achieve any particular result.
3. You are responsible for your information
You confirm that all information and documents you (or your parent/guardian) provide are true, accurate and your own. Brigrads relies on what you supply and is not responsible for errors, omissions, misrepresentation, forged or inaccurate documents, or for outcomes caused by incorrect or incomplete information you provide.
4. Limitation of liability
To the maximum extent permitted by applicable law, Brigrads (and its team, partners and agents) shall not be liable for any rejection, refusal, delay, loss, expense, or any direct, indirect, incidental or consequential damages arising from your use of the service or from the decisions of any university, authority or third party. To the maximum extent permitted by law, Brigrads' total aggregate liability for any claim shall not exceed the fees you actually paid to Brigrads for the specific service giving rise to the claim.
5. No liability for third parties
Brigrads is not responsible for the acts, decisions, delays, fees, errors or omissions of universities, government or visa authorities, banks, lenders, translators, courier or postal services, payment processors, or any other third party, including official portals and websites.
6. Fees & plan validity (365 days)
Plan fees are stated upfront and are one-time charges for the corresponding service tier (GST extra where applicable). Fees are for the preparation, tools and guidance described — not for any outcome. Each paid plan is valid for 365 days from activation; when the year ends, the paid services stop and your account continues on the free tier. If you could not use your plan within that time, you may request an extension from your dashboard, which Brigrads may grant at its discretion. Any refund, where offered, is at Brigrads' discretion and does not depend on admission, visa or scholarship results.
7. Indemnity
You agree to indemnify and hold Brigrads harmless from any claim, loss or expense arising from your breach of this agreement, from inaccurate information or documents you provide, or from your misuse of the service.
8. Privacy & documents
You authorise Brigrads to store and process the information and documents you upload solely to provide the service (for example, in your secure folder). You may request changes to locked profile data by emailing fixdata@brigrads.com with proof; such changes are made only by Brigrads staff.
9. Complaints first, then arbitration
Before starting any legal proceeding, you agree to first raise any grievance through Brigrads' Student Complaints process (in-app Messages or complaints@brigrads.com) and allow 15 working days for resolution. Any dispute not resolved through that process shall be referred to arbitration by a sole arbitrator seated in Chennai, Tamil Nadu under the Arbitration and Conciliation Act, 1996, conducted in English, and the arbitral award shall be final and binding — subject always to any non-waivable rights you have under applicable consumer-protection law.
10. Governing law
This agreement is governed by the laws of India, and the courts of Chennai, Tamil Nadu shall have jurisdiction, subject to any non-waivable rights you have under applicable consumer-protection law.
11. Your acknowledgement
By ticking the box and typing your name as your electronic signature, you confirm that you have read and understood this agreement, that you accept it on your own behalf (or, if you are a parent/guardian, on behalf of the student), and that your electronic signature is legally binding.
Questions about this agreement, or need a countersigned copy for a university's due diligence? Write to uni@brigrads.com.