Refund Policy.

We keep this simple and honest: you can see exactly what every plan contains on the Pricing page before paying, and the Free Plan lets you experience the platform before spending anything.

Free Plan

₹0 — nothing to refund.

Self-Service Toolkit (one-time fee)

This is a non-refundable fee. The guidance and processes you are advised on are delivered from the moment your Free Plan is active, and once your Self-Service Toolkit plan is activated after your Free Plan, all the paid features are activated immediately.

End-to-End (custom-quoted services)

Each service in your quotation is itemised. Services not yet started are refundable in full; a service already in progress or delivered (e.g. an application filed, a visa file prepared) is non-refundable. Where a university or government fee has been paid on your behalf, that third-party fee follows the third party's own refund rules.

Duplicate or failed payments

Duplicate charges and payments captured for services you did not receive are refunded in full — write to us with the payment reference.

Fraud and misuse

Fees are not refundable where an account is terminated for the misuse described in our Terms (forged documents, false information, account sharing, tampering attempts).

How to request a refund

Email signup@brigrads.com from your registered email with your payment reference. Eligible refunds are processed to the original payment method within 7–10 business days of approval. Refunds of INR payments include GST where it was charged; international refunds are made in the currency charged.